Afternoon receptionist

Paul Rigby Ltd is seeking a friendly, organised Afternoon Receptionist in Stourbridge, West Midlands. This role ensures visitors and callers receive a professional, welcoming experience and supports the smooth running of daily front-of-house and administrative tasks within an automotive environment.

Provide a reliable, customer-focused reception service during the afternoon shift, manage incoming calls and enquiries, and carry out general administrative duties that keep the customer-facing side of the business operating efficiently.

• Greet and assist visitors and customers in a polite and professional manner.
• Answer and direct telephone calls, take messages and manage voicemail.
• Manage appointment bookings and customer check-ins, where applicable.
• Process basic administrative tasks such as filing, scanning, data entry and maintaining reception areas.
• Coordinate with workshop and sales teams to relay customer information and updates.
• Handle cash or card transactions if required, and assist with basic invoicing or paperwork.
• Maintain accurate records and assist with ad hoc office tasks to support colleagues.

• Previous reception, customer service or front-of-house experience.
• Clear verbal and written communication skills and a friendly telephone manner.
• Basic IT skills, including familiarity with email, Microsoft Office and data entry.
• Good organisational skills, attention to detail and the ability to prioritise tasks.
• Ability to work reliably during the specified afternoon shift pattern.

• Experience with in the automotive sector or with workshop administration.
• Familiarity with booking or CRM systems used in customer-facing environments.

• Relevant GCSEs or equivalent qualifications are helpful but not essential; demonstrable reception or customer service experience will be considered.

This is a part-time, permanent role working afternoons. The salary is £16,523 to £16,523 per Annum.

Typical benefits for this kind of position may include a workplace pension scheme, paid holiday entitlement, opportunities for on-the-job training and development, access to employee discounts relevant to the business, and sick pay in line with company policy. Exact entitlements would be confirmed at offer stage.