Clerical Officer

Main area Administration Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce.

Further information on the options available can be found via the link in the job advert.) Job  

Site Brierley Hill Health and Social Care Centre Town Brierley Hill Salary £25,272 Pro Rata, Per annum Salary period Yearly Closing 13/10/2026 23:59

An opportunity has arisen for a Full Time Clerical Officer to work within our friendly Community AHP Admin team that's brought together the admin teams for Podiatry, Leg Ulcer, Community Stroke Rehab, Community Neuro, OBI Disability Support, and Community Rehab and Falls Teams under one team lead, centralizing shared functions to improve efficiency based at Brierley Hill Health and Social Care Centre.

You will be a part of small team of a dministrators , you will be an adaptable and confident team member who also possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Effective communication skills are vital as you will on a daily basis dealing with telephone calls, booking , rescheduling and cancelling appointments , processing referrals, dealing with queries and passing on information to the Podiatry Services Admin & Clinical Team Leads and the Clinical Teams via, email, telephone and in person.

To provide an efficient, comprehensive and confidential administrative service to the Community Podiatry Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action.

To play a key role in contributing to the day to day provision of an e fficient, effective and robust service ensuring that it is patient centred with a customer focused and personalized approach.

This role requires communication links across the whole healthcare sector and may involve conflict resolution.

The post holder will take an active part in the change management processes in the development of systems and services as appropriate .

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please refer to the attached Job Description…