GP Services Administrator

This is an 18-month Level 3 apprenticeship as a GP Services Administrator at the Dudley Group NHS Foundation Trust, covering High Oak Surgery, Chapel St Surgery and The Enhanced Care Home Team. Most of the work is front-line patient contact by phone, online and in person, handling appointments, prescriptions and incoming post. Early and late shifts on the staff rota apply, and the post holder covers colleagues during absence.

Applicants need GCSE maths and English at D/3 or above and a commitment to finish the full apprenticeship.

• Deal politely and efficiently with patient queries by phone, online and in person, and tactfully with patients, relatives and visitors
• Handle appointment queries promptly and carry out care navigation
• Route prescription requests to the relevant GP for action
• Complete daily tasks on surgery IT systems including EMIS, Docman, Footfall and email, and input data accurately
• Receive messages and distribute them to surgery staff with all relevant information
• Keep all patient information confidential at all times
• Scan incoming correspondence into the surgery
• Cover for colleagues during sickness and annual leave
• Work early and late duties on the staff rota as required
• Follow the opening-up and closing-down process for the surgery
• Coordinate meetings, appointments, room bookings and events
• Operate general office equipment such as photocopiers, scanners, printers and laminators

• GCSE maths and English at D/3 or above
• Commitment to complete the full 12-18 month Level 3 apprenticeship

• Strong interest in learning business skills within the NHS
• Good organisational skills and ability to use own initiative
• High level IT skills across a variety of programmes
• Basic understanding and/or experience of the role

• Experience of dealing with members of the public

• Flexible working options under the NHS People Promise
• Wellbeing support and reasonable adjustments where possible
• Development opportunities through the Learning & OD Team