More jobs:
MSK Clerical Officer
Job in
Brierley Hill, Dudley, West Midlands, NE23, England, UK
Listed on 2026-11-02
Listing for:
The Methodist Church in Britain
Part Time
position Listed on 2026-11-02
Job specializations:
-
Administrative/Clerical
Medical Receptionist, Healthcare Administration, Clerical, Office Administrator/ Coordinator
Job Description & How to Apply Below
This clerical post sits in the MSK therapy department at The Dudley Group NHS Foundation Trust and is for 30 hours a week under a Therapy Admin Lead. The work centres on the front desk: welcoming patients, processing arrivals and booking follow-up appointments on the OASIS system. Enquiries come face to face and by phone, so the role suits someone at ease with patient contact alongside routine filing and scanning.
GCSE maths and English and a word processing qualification are required.
- Greet patients and visitors promptly and act as the first point of contact for the service
- Process patient arrivals
- Book therapy and follow-up appointments
- Record appointment outcomes on the OASIS system, as guided by qualified staff
- Answer face-to-face and telephone enquiries from patients, the public and staff, giving basic information
- Manage phone calls and messages for the department
- Carry out routine administrative tasks such as filing, photocopying and scanning
- GCSE maths and English at grade 9-1, or O level A-F, or CSE 1-3
- Word processing qualification
- Customer care experience
- Computer skills
- Good organisational skills
- Excellent written and verbal communication, evidenced in the application
- Patience, understanding, empathy and good listening with patients
- Able to respond to queries and defuse situations when patients are unhappy
- Desire to work with people
- Efficient time management
- Flexible working arrangements
- Able to provide safe, caring and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to a diverse and inclusive workplace free from discrimination
- Previous reception experience
- Previous telephone experience in a care setting
- Office management experience
- Previous NHS post
Able to use initiative within the limits of authority, skills and scope of the role
- Flexible working options
- Healthy work-life balance under the NHS People Promise
- Development opportunities through the Learning & OD Team, including communication, wellbeing and team development
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