Administrator Band 3 MSK

An experienced administrator is required to undertake general administrative duties within a busy office environment. An integral part of the post-holder's duties will be answering the centralised electronic appointments line, booking therapy appointments and dealing with patient queries. A high degree of accuracy and attention to detail is therefore required as well as an excellent telephone manner.

Other duties will consist of data input and general admin which may include detailed correspondence; therefore the post-holder will have word processing skills Level 3.

The successful candidate will possess sound communication skills, both written and verbal, a good working knowledge of computerised systems including Oasis appointments system, as well as the ability to work as part of a team and meet deadlines. In addition, the post-holder will have relevant experience of admin, typing, maintaining spreadsheets, together with recent experience of dealing with the public. A degree of flexibility is also required to meet the changing needs of the service.

To provide a comprehensive effective and efficient administrative support service to Dudley MSKService. The post holder will work with supervision and at times will work alone. The post holder willtherefore be expected to contribute towards organising their own day to day work tasks and activities by co-operating with the weekly 'tasks' distributed. In dealing with queries from patients, practices and other NHS bodies, the post holder will be expected to exercise their judgment in applyingstatutory regulations and local policies in order to resolve routine matters.

More complex queriesshould be referred to the Administration Lead or other senior staff members. The role will include ahigh degree of communication mainly telephone and occasional face-to-face. Referrals are received via E-referral and appointments are booked electronically via a very busy appointments system.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

We are committed to home life balance through flexible working and making reasonable adjustments where possible.

Please refer to the job description for full details of the main duties and responsibilities that the post holder is required to undertake

• GCSE or equivalent in English & Maths - Grade C or above
• Level 3 in Business Administration or equivalent experience

• Computer literacy with knowledge of excel, word, power point in particular
• Commitment to training and supporting others
• OASIS system / E-referral knowledge
• Experience of managing conflict, frustration or complaints

• Experience of handling calls and enquiries
• Ability to work with confidential material and maintain confidentiality
• Previous experience working in the NHS/Healthcare environment

• Interpersonal and excellent communication skills
• Positive and respectful of other people's differences
• Positive and respectful of other people's differences
• Professional approach to work and colleagues

• Good time management and ability to work to deadlines
• Good team player and ability to work alone
• Able to cope with different and competing demands demonstrating…