Community Alarm Officer

Job Overview

Dudley Metropolitan Borough Council is looking for a Community Alarm Officer to join our successful and TSA accredited Telecare Service. The service provides, installs, monitors and responds to alarm activations that enable people to remain at home, promoting independence, choice and control. The service operates 24/7 and the successful candidate must be able to work shifts that include evenings, nights, weekends and Bank Holidays as part of a rota system.

You will work a 37 hour week over a rolling rota.

• Install and maintain Technology Enabled Care (TEC) equipment.
• Complete assessments of users.
• Participate in falls response service to support non‑injured fallers up from the floor.
• Answer alarm calls and respond to housing repair, Emergency Duty Team calls and other out‑of‑hours contacts for the Council.
• Monitor and respond to alarm activations.

• Full driving licence and use of a car that is insured for business use.
• Must be able to work evenings, nights, weekends and Bank Holidays as part of a rotating rota.
• Will be subject to medical clearance and an enhanced DBS check.
• Must provide documentation to prove right to work in the UK.
• Previous experience in a similar role or within a telecare/technology service is desirable.

£31,537 to £34,434 plus 15% shift enhancement and weekend allowances. 37 hour week over a rolling rota.

For more information on this role or an informal chat please contact Allan Tench, Carol Moss or Ema Robinson on .

The closing date is 11th January 2026.

The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment. The post is subject to medical clearance and an enhanced DBS check.