Referral Coordinator

Referral Coordinator

Location:

Head Office

Reports to:

Operations Director Salary: £32,000 £ 38,000 per annum + Performance Bonus

The Referral Coordinator plays a vital role in driving occupancy across Isabella's Homes by managing referrals from local authorities, NHS partners and commissioners. You'll coordinate assessments, liaise with professionals and ensure referrals progress efficiently from enquiry through to admission.

• Manage incoming referrals.
• Build relationships with commissioners and social workers.
• Coordinate assessments and viewings.
• Track referral pipeline and occupancy.
• Prepare placement proposals and costings.
• Work alongside Operations and Registered Managers.
• Ensure referral documentation is accurate.
• Monitor KPIs and reporting.
• Attend networking events where required.
• Support mobilisation of new services.

• Experience with in supported living, social care or healthcare.
• Excellent organisation skills.
• Strong relationship-building abilities.
• Commercial awareness.
• Ability to manage multiple priorities.
• Confident communicator.

• Competitive salary
• Performance bonus
• Employee Assistance Programme (EAP)
• Career development
• Pension scheme

At Isabella's Homes, we're building more than supported living services we're building a culture where people can thrive. As a growing organisation with ambitious plans for national expansion, we invest in our people, encourage innovation and recognise outstanding performance. Together, we're changing livesone person, one home and one community at a time.