Business Operations & Corporate Support Lead

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Job Reference DUDLEY/TP/203/5353

Number of Positions:

1

Contract Type:

Full time permanent

Working Hours:

37

Closing Date:

05/11/2026

Job Type:

Management

Sector:

Local Councils

Business Unit:

Core Business

Business Operations & Corporate Support Lead

Dudley Council is seeking an outstanding senior leader to shape and lead our new Corporate Business Operations & Support function at an important point in the Council’s improvement and transformation journey.

This is a significant corporate leadership role with visibility across the organisation, working closely with senior officers, elected members and services . You will lead a large and diverse function responsible for providing the organisational infrastructure, coordination and support that enables the Council to operate effectively .

You will have responsibility for a broad portfolio spanning executive and business support , corporate governance and forward planning, member and mayoral support , Freedom of Information coordination, organisational processes, records and information management, corporate events and wider organisational coordination .

The Opportunity

• Lead the Council’s Corporate Business Operations & Support function, providing visible leadership to a large corporate service managing resources of around £5m.
• Develop and embed a modern corporate business support operating model, creating clear standards, consistent ways of working and a flexible approach to deploying resources where they are needed most.
• Strengthen corporate coordination and governance – ensuring key meetings, decisions, forward plans, actions and organisational activity are effectively managed and visible.
• Lead high-quality support arrangements for senior leaders and elected members, including executive support, member enquiries, mayoral and civic activity and wider corporate requirements.
• Oversee the Council’s arrangements for Freedom of Information requests, ensuring effective coordination, statutory compliance and strong corporate standards.
• Drive process and systems improvement – simplifying activity, removing duplication and identifying opportunities to improve efficiency and customer experience.
• Champion digital technology, automation, data and emerging solutions to improve productivity, collaboration and the quality of management information.
• Build a resilient, professional and customer-focused function that can flex capacity in response to changing organisational priorities.
• Provide authoritative advice and constructive challenge on corporate business operations, organisational processes and support arrangements.
• Embed strong performance, risk, governance and assurance arrangements, ensuring the function delivers demonstrable quality, value for money and organisational impact.

About You

We are seeking a high-calibre senior leader with:

• Significant leadership experience within a large, complex public sector or similarly complex organisation.
• A strong track record of leading large, diverse operational or corporate support functions and delivering high-quality services at scale.
• Experience of designing and implementing modern operating models, standardising services and improving organisational ways of working.
• Strong knowledge of corporate governance, business operations, organisational processes and regulatory or statutory requirements.
• Demonstrable experience of leading service transformation, process improvement and the effective use of digital technology and automation.
• The credibility and judgement to influence senior officers, elected members and a wide range of internal and external stakeholders.
• Strong commercial and financial…