Senior Business Operations Manager

Reference: 106442

Posted:

Location:

Dudley Salary: 48738 - 51928/year

Type:
Full time

Employer:

Dudley Metropolitan Borough Council Contact:
Alex Thorogood Email: alex.thorogood.uk Phone:
Job Introduction Senior Business Operations Manager Salary:
Grade 11

Location:

Dudley, West Midlands

Contract:

Full-time | Permanent Dudley Council is seeking an experienced and highly capable operational leader to join our Corporate Business Operations & Support function at an important point in the Council’s improvement journey.

This is a key management role responsible for turning strategic direction into effective day-to-day delivery. Working directly to the Business Operations & Corporate Support Lead, you will oversee a broad range of high-profile corporate support activity, including executive and senior leadership support, member and mayoral support, statutory information requests, corporate governance activity and wider business operations.

You will play a central role in ensuring the function is professional, responsive and resilient, with the ability to flex resources around changing organisational priorities and demand.

The Opportunity As Senior Business Operations Manager, you will:

Deputise for the Business Operations & Corporate Support Lead, providing operational leadership and continuity across the function.

Lead the day-to-day coordination of executive and senior leadership support, ensuring meetings, briefings, papers, actions and follow-up activity are managed accurately and to required timescales.

Oversee member and mayoral support arrangements, ensuring consistently high standards of professional, confidential and politically impartial support.

Manage and coordinate statutory information activity, including Freedom of Information, Environmental Information Regulations and Subject Access requests, ensuring effective allocation, monitoring and compliance with statutory timescales.

Coordinate key corporate governance and business activity, including forward plans, decision and action logs, risk and issue registers, audit trails and records management.

Manage workloads and deploy resources flexibly across teams in response to changing priorities, peaks in demand and service pressures.

Monitor service performance, demand, workloads and quality, producing management information and insight to support assurance, planning and decision-making.

Support the development and continuous improvement of operating models, processes, systems and ways of working, identifying opportunities to simplify activity and improve the customer experience.

Champion the effective use of digital technology, data and automation to improve productivity, workflow management and the quality of management information.

Build effective relationships with senior leaders, elected members, corporate services and operational teams, promoting a collaborative One Council approach.

About You We are seeking an experienced operational manager with:

Significant experience of leading or managing business operations, corporate support or a similarly complex professional service.

A strong track record of managing multiple competing priorities, often in high-profile, sensitive and time-critical environments.

Experience of managing and developing teams, balancing workloads and flexing resources to maintain service resilience.

Strong knowledge of corporate governance, business administration, information management and organisational processes.

Experience of working with senior leaders, elected members or other high-profile stakeholders in a politically sensitive environment.

A good understanding of statutory information requirements, governance, compliance and assurance.

Strong analytical and organisational skills, with the ability to use performance…