Customer Service​/Sales Administrator

Location: Halesowen

Confident, professional Customer Service/Sales Administrator required to work within an established, long-standing family business based in Quinton

This role is lone working with continuous support from head office and management, you will be dealing with new and existing customers face to face and over the phone

Main duties for the role are:

* Overseeing day to day duties of the office

* Handling all general and sales enquiries from customers

* Answering all incoming calls

* Providing customer product knowledge

* Fact finding with customers’ needs to tailor make orders

* Taking and processing orders

* Completing job sheets for the factory

* Liaising with local authorities for permits and other official documentation

* Communicate with other branches and factory

* Following up on all jobs, keeping customers up to date on order status

* Take payments

The right candidate would

* Have excellent communication skills face to face and over the phone

* Be empathetic and supportive of customers needs

* Ability to communicate at all levels

* Manage own workloads and be happy to work on their own

In return the company are offering:

* Secure, full time permanent contract

* Holiday entitlement 20+bank holidays (Pro rata)

* Working days either 4/5 per week to suit. Working hours are 9am to 5pm– 1 hour for lunch