Customer Retention & Complaints Manager – B2B
Job in
Dudley, West Midlands, NE23, England, UK
Listed on 2026-06-03
Listing for:
Alexander Daniels
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Alexander Daniels is seeking a Complaints & Customer Retention Manager in Dudley, West Midlands. This vital role will be responsible for managing escalated customer complaints, retaining at-risk customers, and improving overall customer satisfaction.
The ideal candidate should have proven experience in complaints and customer success, excellent negotiation skills, and a focus on process management. The position offers a salary of up to £40,000 with potential bonuses, emphasizing the importance of finding the right match for this newly created role.
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