Customer Service Specialist - Part Time

Customer Service Specialist

Dudley Building Society seeks a dedicated Customer Service Specialist to deliver outstanding service to our members and support the growth of our local branch teams.

The role is part‑time, 21 hours per week on a rotating schedule. Saturday shifts, 9 am–12 pm, may be required.

• Build and maintain long‑term relationships with new and existing customers, guiding them through key life milestones.
• Engage members in insightful conversations to understand their needs and match suitable products and services.
• Provide excellent customer service: address enquiries, find solutions, and uphold a high satisfaction level.
• Manage till activities and ensure conversations at the counter are maximised.
• Assist customers with account management tasks.
• Collaborate with colleagues across the society to deliver outstanding customer outcomes.
• Contribute to the achievement of branch and corporate targets.
• Support members during key life events using our financial products.
• Engage with local community, businesses, and partners within and outside the branch.

• Experience in a similar role within financial services.
• Passionate about providing strong customer solutions.
• Excited to collaborate with a wider team to deliver the best service.
• Curious and confident in exploring solutions and delving deeper into data.
• Approachable, helpful, and member‑focused, prioritising members and community needs.
• Excellent communication skills, representing the society clearly and concisely.
• Will‑ing to challenge the status quo and push boundaries.
• Flexible to work where members need you most, including split hours across branches.
• Eager to develop knowledge and pursue career growth within the society.

• Salary up to £15,834 per year (equivalent £26,390 full‑time) based on experience.
• Basic holiday of 30 days plus bank holidays.
• Flexibility in managing time for milestones such as birthdays, weddings, or moving home.
• Pension contribution of up to 8 % of salary.
• Life assurance of 4 × salary.
• Full private medical insurance.
• Healthcare plan covering dental and optical bills.
• Great career opportunities and opportunities for progression.
• Diversity and inclusion culture that respects and celebrates individuality.

This role is open to candidates in accordance with equal opportunity employment laws.