Customer Service Advisor

Customer Service Advisor

Salary: £28,000 plus bonus (rising to £29,000 after probation)Hours: Monday-Friday, 08:30-17:00 (37.5 hours per week)Location: Halesowen - 100% office-basedBenefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and more

Looking for a role that combines stability, variety, and a friendly team environment?Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives.

We're seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you'll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service.

What you'll be doing:

• Processing sales orders from phone and email requests
• Managing the shared email inbox and making proactive calls for missing details
• Raising invoices and obtaining purchase order numbers
• Tracking deliveries and checking stock levels
• Handling complaints professionally and resolving issues promptly
• Liaising with multiple internal departments
• Performing general admin tasks such as scanning and filing

What we're looking for:

• Ideally based locally
• Previous experience in telephone-based customer service or administration
• Confident using general IT packages
• Excellent communication skills and a professional telephone manner

Why join us?

• Work for a global leader with a strong reputation
• Enjoy a friendly, supportive team environment
• Benefit from free parking, pension scheme, and competitive holiday allowance
• Receive a discretionary bonus and salary increase after probation

Ready to take the next step?Apply today with your CV only - no cover letter required!