Housing Officer, Customer Service​/HelpDesk

Housing Officer

Location:

Dudley, West Midlands (Hybrid)

Contract:

Interim, 3-6 Months

Hours:

Full-Time, Monday to Friday
Salary: 25.71 - 28.95

Sellick Partnership is partnering with a local authority in the West Midlands to recruit to an experienced Housing Management professional to join a well-established housing organisation on an interim basis for an initial 3-6 month period.

This is a varied role focused on resident engagement, service improvement, customer satisfaction, stakeholder management and housing service delivery. You will play a key role in ensuring residents have a strong voice in shaping services while supporting the organisation's commitment to delivering excellent customer outcomes.

Key Responsibilities of the Housing Officer includes:

Leading on tenancy related issues
Meeting with residents and discussing local issues
Representing the organisation at meetings and forums as an ambadassor
Delivering resident engagement and tenant participation activities
Build strong relationships with tenants, residents, community groups and partnership organisations
Analysing resident feedback
Coordinating customer forums, resident panels and consultation events, encouraging greater involvement and improving customer satisfaction
Supporting the management and resolution of customer complaints, ensuring positive outcomes
Producing reports for the management teams

Essential experience of the Housing Officer includes:

Great Housing knowledge
Strong complaint handling, customer service and problem-solving skills.
Ability to interpret performance data and produce professional reports.
Excellent communication, relationship-building and organisational skills.
Full UK driving licence and access to a vehicle desirable.
If you believe you are well suited to the role of Housing Officer, please apply now. For more information, please contact Ebony Simpson at Sellick Partnership in the Derby Office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website