Visitor Services Team Member (Admissions & Business Reception

Visitor Services Team Member (Admissions & Business Reception)

Dudley

Admissions & Welcome

Permanent

Location:Dudley

Pay rate: £12.72 per hour

Contracts:Part-time, Permanent

Working Hours:24 hours per week across 3 days on a 7-day rota basis. Between 8.00am-6.00pm

The Black Country Living Museum is seeking a Visitor Services Team Member to join the Admissions & Business Reception team. This is an exciting opportunity to join the Museum’s front line and be part of a dynamic team at the heart of our visitor experience. You’ll greet visitors, contractors and business guests, and ensure that from the moment they step through our museum doors, they receive a warm, welcoming and inclusive experience.

• Greeting and welcoming visitors.
• Checking, scanning, and selling tickets.
• Ensuring the welcome centre is tidy and well-presented at all times.
• Helping customers navigate the museum.
• Receiving deliveries and managing incoming and outgoing post.
• Responding to visitor enquiries in person, by telephone and email, ensuring timely and professional responses.
• Operating the Museums Admissions systems.

• Respectful and confident people skills.
• Enthusiasm for offering high-level customer service.
• Flexible approach to work and hours of work.
• Excellent organisational and administrative.
• Confident IT Skills.

• Opportunity to learn new skills.
• Positive attitude to work-life balance.

We are an award-winning 29-acre open-air museum, celebrating our 50 th anniversary in 2028. We champion the Black Country, celebrate its people and communities and share our distinctive heritage and heritage, creating pride today and possibility for the future.

Black Country Living Museum tells the story of one of Britain’s most influential regions through immersive experiences, historic buildings and a vibrant programme of events.

As Visit England’s Large Visitor Attraction of the Year, the Museum continues to grow its reach and ambition — championing the Black Country, celebrating its people and communities, and sharing the region’s distinctive heritage with new audiences.

BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 9 August 2026

Interviews are expected to take place within 7 days of the closing date, adjustments will be made should successful applicants be unable to attend.

As we say in the Black Country, tara-a-bit!

24 hours per week across 3 days on a 7-day rota basis. Between 8.00am-6.00pm

• Access to BCLM’s 29
  
  Acre Site
• Generous Annual Leave Allowance
• Contributory Pension Scheme
• 24/7 Employee Assistance Programme
• Retail Discounts via BCLM Online Rewards Portal
• Complimentary Entry Passes to BCLM
• Staff Discount Scheme
• Free On-site Parking
• Enhanced Maternity/Paternity Pay
• Payment of Professional Subscriptions
• Free Flu Jabs

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