Passenger Services Agent - Part-time - Spanish Speaker only

Location: Halesowen

Passenger Service Agent – Part-Time
- Spanish Speaker Only

Location:

London Heathrow Airport

Contract:

Part-time - 18.75hs/week  EXCITING OPPORTUNITIES TO WORK WITH A PRESTIGIOUS AIRLINE  Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents  part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department.

About the Role:

Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.

Ensuring that we are providing best in class customer service delivery for our customer airlines. Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy. Requirements:
Fluent in Spanish Right to Work in the UK Educated to at least 'GCSE' level standard or equivalent At least 2 years experience of working in a customer service environment Excellent customer service attitude and skills and highly developed communication skills Flexibility to work rotating shifts across a 7-day week Ability to start shifts from 6:00PM onwards
- Flexibility required in case of disruptions Roster is 4 days on 2 days off Be able to commute to Heathrow Airport. Knowledge of passenger services processes and customer airline operational procedures preferred 5-year checkable employment/education history Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.

What we offer:

Competitive pay Company pension Free staff parking Full training provided Uniform & PPE supplied 29 days annual leave (pro-rata) Due to the nature of the role you will be required to submit the following documents to be considered for interview: