Switchboard and Helpdesk Operative

Better places, thriving communities.

We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis. This role is ideal for someone looking to cover night shifts while enjoying the freedom of a zero-hours arrangement. You should be capable of delivering high levels of service, always remain professional and ensure Mitie’s policies, processes and procedures are followed.

• Handling incoming calls via the switchboard during night-time hours.
• Providing excellent customer service and resolving queries efficiently.
• Logging and escalating helpdesk issues where necessary.
• Ensuring accurate communication and liaising with relevant departments.
• Maintaining a calm and professional approach when dealing with callers.

• Flexible zero-hours contract, allowing for the ability to tailor shifts to suit your availability.
• Full training provided, ensuring you are fully equipped to excel in the role.
• A supportive and welcoming team environment.

• Strong communication skills and a professional telephone manner.
• Ability to work independently during night shifts.
• Previous experience in a similar role is desirable but not essential, as training will be provided.
• Good organisational and problem-solving skills.

The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet our business needs.

If you are a dependable and motivated individual with a keen eye for detail and a passion for providing excellent customer service, we'd love to hear from you!

• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household.
• So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices.
• This gives you the chance to customise your benefits to best suit your lifestyle.
• You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people.
• Progressing your career is therefore a top priority for us.
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all.
• If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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