Membership Administrator Apprentice

Job Advert Role title:
Membership Administrator Apprentice

Location:

Stourbridge office. Travel across the UK as required.

Reports to:

Membership & Finance Lead Primary role function:

The Membership Administrator plays a key role in supporting the delivery of an excellent membership experience by providing efficient administrative support to both the Membership and Finance teams. The role is responsible for maintaining accurate member records, processing memberships and renewals, handling member enquiries, and supporting financial processes such as invoicing, payments, and account reconciliation. Working collaboratively across teams, the Membership Administrator helps ensure smooth day-to-day operations, contributes to member retention and engagement, and supports the organisation's wider objectives by delivering a professional, responsive, and customer-focused service.

Full-time apprenticeship position, working 9:00am to 5:15pm in the office, with dedicated study time provided to complete apprenticeship training and coursework.

Salary £16,640 p.a. plus pension.

The Career Development Institute (CDI) is the UK's professional body for the career development sector with around 4,900 members. Our purpose is to set standards, advocate for and promote high-quality career development for all.

Our members help people develop their career goals and gain the career management skills to achieve them. As well as changing individual lives, the cumulative impact of the millions of career interventions each year helps address social and economic issues such as levelling up, workforce skills shortages and productivity challenges in the economy.

The Membership, Marketing and Finance teams work collaboratively to attract, engage, and retain members, maintain high-quality member services, and support the day-to-day administration of memberships. Together, they play a vital role in helping the CDI grow its membership community, strengthen member engagement, and deliver services that support the career development profession.

The Membership Administrator Apprentice supports the delivery of high-quality membership and financial administration services for the Career Development Institute (CDI). Reporting to the Membership & Finance Lead, and working within the wider team led by the Membership & Marketing Manager, the postholder will assist with membership applications, renewals, member enquiries, record maintenance, invoicing, and payment processing. The role plays an important part in ensuring an excellent member experience, maintaining accurate data, and supporting the smooth day-to-day operation of the Membership and Finance functions, while developing valuable skills in administration, customer service, and business operations.

• Deliver excellent customer service by responding to membership and general enquiries via telephone, email and website, providing accurate information and promoting the benefits of CDI membership and professional registration.
• Under the guidance of the Membership & Finance Lead, manage the full membership administration process, including processing applications, renewals, upgrades, lapses and account updates.
• Provide membership administration support to the Membership & Finance Lead for bulk and partner-funded membership schemes.
• Maintain the integrity and accuracy of membership data by performing regular data verification and cleansing activities and maintain accurate membership records in line with agreed procedures and service standards.
• Support prospective and existing members by providing guidance on membership options, eligibility criteria, member benefits, website access, and account functionality, helping to maximise member engagement and retention.
• Administer member communications, including membership welcome packs (badge and certificates), login details, renewal reminders, and other membership-related correspondence.
• Monitor and manage shared inboxes and communication channels, ensuring enquiries are acknowledged and resolved within appropriate timescales
• Handle frontline complaints and account queries professionally, working with colleagues across the organisation to resolve issues and ensure a positive member experience.
• Coordinate the handling of returned quarterly magazines, liaising with members to update address information and facilitating the reissue of copies as appropriate.

• Support membership-related financial…