Customer Service

Consula is recruiting on behalf of a national retail group at their Birmingham customer support centre for a Customer Service Advisor to join a friendly, well-established team. Our client handles enquiries for stores and online customers across the country and is known for promoting from within. This is a varied role where no two days are quite the same. You will help customers with orders, deliveries, returns and product questions across phone, email and social media channels.

This opportunity would suit someone with retail or customer service experience who wants to move into a permanent office-based role with real prospects.

Location:

Birmingham Salary: £[ADD] – £[ADD] per year Employment:
Permanent

The Role
• Respond to customer queries by phone, email and social media.
• Track orders, arrange replacements and process refunds.
• Keep accurate records of every customer contact.
• Liaise with stores, warehouses and couriers to resolve delivery issues.
• Handle complaints calmly and find fair solutions.
• Work towards team targets for response times and customer satisfaction.
• Support seasonal peaks with a positive, flexible attitude. A Typical Day You will log in, check any priority cases from the day before, then work through a blend of calls and written queries. The team is close-knit and supportive, with team leaders who started as advisors themselves. There is a real buzz during busy periods, and quieter spells give you time to follow up on open cases and make sure nothing is left unresolved.

About You
• Experience in retail, hospitality or a contact centre environment.
• Friendly, patient and good at explaining things clearly.
• Comfortable juggling several systems at once.
• Resilient and able to stay positive with difficult customers.
• Eager to build a long-term career. What You Can Expect
• Full paid training and a structured induction.
• 28 days' annual leave including bank holidays.
• Genuine internal promotion — most team leaders started on the phones.
• Staff discount across the group's brands.
• Company pension and free on-site parking. If you are looking for a customer service role with a company that invests in its people, apply today through Consula and we will be in touch to discuss the next steps.