Business Support Officer - Education Support Services

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- Cable Plaza, Waterfront W, Brierley Hill

Job Reference DUDLEY/TP/209/5083

Number of Positions:

1

Contract Type:

Full time permanent

Working Hours:

37

Location:

Cable Plaza, Waterfront W, Brierley Hill

Closing Date:

28/08/2026

Job Type:

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Children's Services

Business Support Officer
- Dudley School Attendance & Education Support Service

Hours:

37 per week
Salary:
Grade 4 (£25,583 - £25,989)

Are you looking for the next challenge?

Do you want to be part of a new and exciting service focused on providing outstanding services for Children and Families?

Have you got the skills and experiences to make positive change happen?

If the answer is ‘yes’ then we would like you to be part of our team.

In Dudley, School Attendance & Education Support Service is a Key Priority. We are transforming and improving the way we provide educational support services for Children, Young People and Families by developing new and innovative ways of working with families whose children are missing from education, being electively home educated or struggling with attending school.

We are seeking to recruit an experienced and passionate Business Support Officer.

We are looking for an experienced professional who is able to provide professional administrative, clerical and IT support to assist with the delivery of the School Attendance & Education Support Service, whose specific areas include Children Missing from education, Children Electively Home Educated and Children failing to attend school regularly.

The School Attendance & Education Support Service provides the Local Authorities statutory function in relation to legal action for non-school attendance and you will be required to provide the administrative support for this work including issuing penalty fines and monitoring payment processes and systems .

You must have a good telephone manner and be able to deal calmly and confidently with customers and clients in stressful situations.

You must be able to maintain complex data recording systems and support a team of Officers in their daily duties.

As a member of the School Attendance & Education Support Service you can expect:

• A comprehensive learning and development package
• High quality professional supervision
• Supportive and collaborative team working
• Excellent progression opportunities

We are committed to safeguarding and promoting the welfare of children and young people; therefore the post is subject to medical clearance and a DBS check.

Workplace Attendance:
Working in the office 3+ days a week (pro-rata)
or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application .

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note:

Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness . The Council will check, share and cross match your information both internal within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so .

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications