Credit Controller

Rentokil Initial Credit Controller

We are currently seeking a Credit Controller to join our dedicated team at the Dudley office. If you have prior experience working in a collections environment and can help to improve the credit control function, this could be the perfect opportunity for you.

As a Credit Controller, you will be responsible for maximising the collection of debt while ensuring that debtor days are reduced in line with company targets.

• Debt management and collection of customer accounts
• Responsibility for your section of the ledger
• Achieving agreed collection targets
• Providing reports on the performance of accounts
• Controlling and monitoring the daily debt
• Monitoring cash allocation and proposing corrective action on allocated accounts where needed
• Escalating serious issues to the Team Leader or Credit Manager
• Providing an excellent level of customer service
• Resolving all business queries within agreed time frames
• Ad hoc administration duties

• A minimum of 2 years experience within a collections environment
• ICM qualification would be advantageous
• Ability to initiate and facilitate continuous improvements
• Work to strict time frames
• Ability to maintain a high level of accuracy
• Excellent IT skills including MS Office and Pivot tables
• Understanding of audit controls
• Excellent written and spoken communication skills
• Good organisation skills

• Competitive salary package starting from £24,991 per annum depending on experience
• Benefits: discount scheme, bonus and career opportunities
• Work‑life balance: full‑time, permanent role, Monday to Friday (37.5 hr week) hybrid role, Tuesdays and Thursdays in the Dudley office
• Industry‑leading training to support customers' needs
• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system linked to performance for career development
• Opportunity to contribute to a Private Healthcare scheme
• Enrolment in company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Uncapped leads commission to reward passing on sales leads
• Employee Assistance Programme (EAP) free to access 24/7
• Long service recognition—extra five days of annual leave entitlement after five years of service
• Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial

Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment.