Mortgage Collections Specialist
Listed on 2026-06-19
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Finance & Banking
Banking & Finance, Mortgage Loan Originator / Advisor, Financial Consultant, Financial Services
Mortgage Collections Specialist
As one of the fastest-growing building societies in the UK, we combine a proud heritage with bold ambitions for the future. Everything we do is driven by our purpose - Helping People Live Better Lives - whether that's supporting our members through financial challenges, strengthening our communities, or acting with integrity at every step.
Due to an internal promotion, we're looking for a Mortgage Collections Specialist to join our Mortgage Servicing team. This is an opportunity to play a key role in supporting customers through financially difficult situations, delivering the right outcomes with empathy, professionalism and expertise.
You'll be part of a supportive, purpose-driven organisation where your work will have real impact - helping customers stay on track and, where possible, remain in their homes.
We are committed to flexible working and can consider part-time arrangements where needed.
What you'll be doing
- Managing a portfolio of mortgage accounts in arrears, supporting customers to find sustainable solutions
- Contacting customers across telephone, digital and written channels to understand their circumstances and agree appropriate arrangements
- Using strong communication and negotiation skills to build trust and achieve positive outcomes
- Supporting vulnerable customers and those experiencing financial d...
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