Mortgage Collections Specialist

Mortgage Collections Specialist

As one of the fastest-growing building societies in the UK, we combine a proud heritage with bold ambitions for the future. Everything we do is driven by our purpose - Helping People Live Better Lives - whether that's supporting our members through financial challenges, strengthening our communities, or acting with integrity at every step.

Due to an internal promotion, we're looking for a Mortgage Collections Specialist to join our Mortgage Servicing team. This is an opportunity to play a key role in supporting customers through financially difficult situations, delivering the right outcomes with empathy, professionalism and expertise.

You'll be part of a supportive, purpose-driven organisation where your work will have real impact - helping customers stay on track and, where possible, remain in their homes.

We are committed to flexible working and can consider part-time arrangements where needed.

What you'll be doing

• Managing a portfolio of mortgage accounts in arrears, supporting customers to find sustainable solutions
• Contacting customers across telephone, digital and written channels to understand their circumstances and agree appropriate arrangements
• Using strong communication and negotiation skills to build trust and achieve positive outcomes
• Supporting vulnerable customers and those experiencing financial d...