Financial Operations Manager

To support our growth, we’re looking for someone to join our Finance team to manage and continuously improve the day‑to‑day financial operations of the organisation, ensuring accurate, efficient, and well‑controlled processes across all core finance activities.

The role is responsible for leading and developing the financial operations team, driving high performance, accountability, and consistency in delivery.

• Financial Operations Management – overseeing the delivery of all day‑to‑day financial operations, ensuring accuracy, timeliness, and efficiency, managing core transactional finance activities and maintaining oversight of month‑end processes for liquidity.
• Team Leadership & Management – providing overall leadership to a team of three (Supervisor + two Finance Assistants via the Supervisor), setting clear objectives, expectations, and performance standards while supporting the development, coaching, and training of team members.
• Process Improvement & Controls – identifying opportunities to improve efficiency, accuracy, and consistency across financial operations while driving the implementation of process improvements and standardisation of workflows, strengthening and maintaining robust financial controls to minimise risk and supporting audit requirements.
• Stakeholder Support – building effective working relationships with internal stakeholders across the business and assisting the wider Society with change projects affecting the Financial Operations Function.
• Compliance & Governance – ensuring compliance with organisational policies, financial regulations, and relevant standards in addition to carrying out quality assurance to ensure procedures are followed and remain robust.

• Proven experience in a financial operations or transactional finance role.
• Experience managing or supervising a team.
• Strong understanding of core finance processes.
• Strong attention to detail and accuracy.
• Ability to manage workloads and meet deadlines.
• Good problem‑solving skills and ability to resolve operational issues.
• Strong communication and stakeholder management skills.
• Proven track record of improving processes.
• Experience of working in a strong internal controls environment.
• Understanding of banking processes including BACS, direct debit collections, credit card receipts.
• Financial Services experience is advantageous but not essential for this role.

• Up to £55,000 (depending on skills and experience).
• Intelligent working – split your time between home and our Brierley Hill office.
• 30 days’ holiday + bank holidays + Moments that Matter days (birthdays, weddings, getting your house keys, welcoming a grandchild).
• Up to 8% pension contribution.
• Life assurance at 4× salary.
• Full Private Medical Insurance for you and your family.
• A healthcare plan for everyday essentials like dental and optical.
• Access to our Salary Sacrifice schemes:
  Cycle to Work and Electric Car schemes.

We’re building a culture where everyone feels respected, supported and valued. Diversity isn’t a tick‑box for us – it’s a strength we actively champion. Whoever you are, and whatever makes you you, you’ll be welcomed here and encouraged to thrive.