Administrator, Healthcare Administration, Healthcare

Role & Location

Role:
Administrator

Location:

Dudley (or Tyseley – the role can be based from the hospital in Dudley or from our Programme Office in Tyseley)
Salary: £24,784.50 (Full time equivalent) – the pro‑rata salary for the role is £20,158.06.

Hours:

part‑time role, 30.5 hours per week, which can be spread across 4 or 5 days.

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year we have supported more than 5 million people in their healthcare journeys, the majority of whom are NHS patients and service users.

As a people‑focused organisation, our teams are integral to how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge. The Failsafe team ensures that if something goes wrong in the patient’s pathway, administrative processes are in place and actioned to identify any errors in procedures.

• Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy
• Supporting the booking of appointments for the patient based on their referral type in line with national set timelines
• Ensuring patients on discharge are referred back into the programme within the correct pathway and that the patient’s GP has been informed
• Liaising with Maternity Units within the Hospital to ensure that all diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme
• Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually
• Reviewing and responding to individual queries and data capture

• Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care
• Experienced in dealing with customers and/or patients and knowing how to handle their queries effectively and sensitively
• Comfortable with audits and reporting
• A good listener with excellent verbal and written communication skills
• Aware of the importance of patient confidentiality and data protection
• Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards
• Flexible in weekly working patterns and locations as required
• A team player who is supportive, reliable and trustworthy
• Approachable, dedicated and hardworking
• A people person who enjoys working alongside and helping others
• Calm and focused in challenging situations
• Great at organising things and able to prioritise their workload
• Good at attention to detail
• Able to work well within set procedures

• Previous experience in an administrative role
• A passion for healthcare

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly the CRB) will be required to check for any previous criminal convictions.