Mental Health Recovery Worker

At Rethink Mental Illness, we believe that everyone deserves a life free from stigma, isolation, and crisis. Our Dudley Sanctuary Hub is a safe, welcoming place for people experiencing emotional distress or needing urgent mental health support outside of usual service hours. We’re a passionate, friendly and skilled team — and we’re looking for someone who shares our commitment to person-centered, compassionate support.

As a Mental Health Recovery Worker
, you’ll be a trusted, steady presence for people who turn to us when they need support the most.

You’ll offer holistic, strengths-based and recovery-focused support
, helping people feel heard, understood, and empowered. Whether it’s de-escalating a crisis, exploring coping strategies, or connecting someone to ongoing help, you’ll play an essential role in improving wellbeing and preventing crisis.

• Provide one-to-one emotional and practical support
• Complete needs assessments and create person-centred safety and support plans
• Work collaboratively with service users, carers, colleagues, volunteers and local services
• Help people understand and manage their mental health and wellbeing
• Keep accurate records and contribute to continuous service improvement
• Promote the service at community events and forums

The Dudley Sanctuary Hub is open 365 days a year
:

• Monday–Friday: 6pm–11pm
• Saturday & Sunday: 12 noon–11pm

You’ll work on a two-week rota
, alternating between:

Week
Days Worked
Week 1 Monday, Tuesday, Saturday, Sunday
Week 2 Wednesday, Thursday, Friday

You’re someone who brings warmth, resilience, and a genuine passion for supporting others.

You’ll thrive in this role if you can show:

• Experience supporting people with mental health needs (paid or voluntary)
• Strong communication, motivational and coaching skills
• Confidence completing assessments and developing support/risk plans
• An understanding of mental health, crisis response and strengths-based approaches
• Ability to work within clear boundaries, values and professional standards
• A relevant qualification (e.g., QCF/NVQ Level
  3) or a willingness to work towards one
• A commitment to Rethink values:
  Passion, Commitment, Openness, Hope, Expertise, Understanding & Equity

Working at Rethink Mental Illness means joining an organisation built on care, compassion, and purpose.

• A supportive team with strong supervision and learning culture
• Opportunities for professional development and training
• Access to employee wellbeing support
• The chance to make a real, lasting difference to people’s lives, every single day

(Full reward details available on the full advert on our website.)

Ready to Make a Difference?

If you’re passionate about empowering people, preventing crisis and providing meaningful mental health support, we’d love you to join our team.

Why Work With Rethink Mental Illness?

• Inclusive Culture:
  Join staff networks that champion diversity and inclusion.
• Wellbeing Support:
  Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards:
  Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave:
  Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development:
  Grow your career with structured onboarding and training opportunities.
• Financial & Family Support:
  Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus:
  Earn up to £300 for introducing someone to our team.

Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing this is through our valued staff networks which play a critical and highly valued role in keeping us…