Temporary Receptionist GP Practice

Job summary

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients . We require an enthusiastic experienced and flexible Receptionist in a temporary role which may be able to be extended on a month by month basis after the 3 months. We are also open until 8pm on Monday/Thursday evenings and on alternate Saturday afternoons.

These weekend and evening hours are paid at an enhanced rate of £21.40 per hour

If you have excellent telephone and communication skills, can work well under pressure as well as being a good team player we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred.

To provide a high quality, professional reception service to our patients, . To act as the first point of contact for patients contacting the Practice and to represent the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the satisfaction of the patients. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day.

An ability to prioritise, have attention to detail and to remain calm under pressure is essential

We have an experienced team of non-clinical staff , salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.

JOB TITLE:

RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols

• Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Be able to cover all reception positions as necessary

• Process appointment requests for today future appointments from patients by telephone and in person.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Have working knowledge of telephone/bleep system, during and after hours.

• Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act…