Senior Payroll Administrator

We are seeking an experienced and highly organised Senior Payroll Administrator to join our team in Dudley. The successful candidate will take ownership of a portfolio of client payrolls, provide technical expertise and ensure full compliance with current payroll legislation and best practice.

• Take full responsibility for the end-to-end processing and delivery of client payrolls across multiple pay frequencies (weekly, fortnightly, four-weekly and monthly).
• Review and oversee payroll processing to ensure accuracy, compliance, and timely submission.
• Submit RTI filings in a timely manner and manage year-end processes, including P60s and other statutory reporting requirements.
• Process and review complex manual payroll calculations, including adjustments, terminations, and retroactive payments.
• Apply advanced knowledge of PAYE/NIC, statutory payments (SMP, SAP, SPP, SSP) and other payroll legislation.
• Manage and oversee pension schemes, including Auto Enrolment processes, compliance monitoring, and pension uploads to provider portals.
• Act as the first point of escalation for complex payroll queries and technical issues.
• Keep fully up to date with payroll legislation changes, ensuring processes remain compliant and advising clients and colleagues accordingly.
• Proactively liaise with HMRC on behalf of clients and handle technical enquiries through to resolution.
• Support, mentor and provide guidance to junior payroll team members where required.
• Build and maintain strong working relationships with clients, HMRC, pension providers, and internal stakeholders.
• Identify opportunities to improve payroll processes and efficiencies.
• Use initiative and sound judgement to resolve issues independently and effectively.

• Minimum 4–5 years’ payroll experience, ideally within a payroll bureau or accountancy practice environment.
• Proven experience managing multiple payrolls independently from start to finish.
• Strong working knowledge of current payroll legislation and compliance requirements.
• Sage 50 Payroll experience is desirable (or strong experience with similar payroll software).
• Knowledge of CIS is desirable.
• Experience supporting or mentoring junior team members is advantageous.
• Excellent IT skills and confidence working with payroll systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal, with the ability to explain technical matters clearly.
• Ability to manage deadlines, prioritise workload and perform effectively under pressure.
• High level of accuracy, attention to detail and professional integrity.
• A proactive team player with a client-focused approach.

At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and to our clients.