Application Support ss

Location: Halesowen

Application Support Consultant (ERP, Software Support, Customer Support) - Train into ERP & Logistics solutions with a long-term career path.

An Application Support Consultant (ERP, Software Support, Customer Support) is required by an established Supply chain software provider, delivering market-leading ERP and logistics solutions. Their clients stay for the long term-and so do their staff. This is a genuine opportunity to build a career in application support within a stable, supportive environment.

To be successful in this Application Support Consultant role, you should have:

A strong interest in IT or previous IT / application support experience
Excellent communication skills and professional phone manner

Good analytical and troubleshooting ability
Familiarity with Microsoft Office products
Basic understanding of PC / desktop architecture

This ERP software provider will invest in your development. You'll receive structured training across ERP systems, logistics workflows, and application support processes-building you into a confident, well-rounded Application Support Consultant supporting real-world supply chain platforms.

Day-to-day, you'll act as the first point of contact for customers using the ERP and logistics platform. You'll troubleshoot issues across invoicing, purchasing, stock, CRM, route planning and distribution modules while working closely with internal teams to resolve technical queries. You'll support over 800+ users remotely, manage user account administration, and deliver clear, structured problem resolution through phone, portal and remote support tools.

It's a varied Application Support Consultant role where no two days are the same.

Role benefits include:

Hybrid working (3 days office / 2 days remote)
Structured ERP & logistics systems training
Supportive, low-pressure team culture
Exposure to infrastructure, software and customer operations
Excellent long-term career stability (staff retention is outstanding)
Monday-Friday only (no weekends)
Casual dress environment
Salary £22,000-£28,000

If you're looking for a structured entry into ERP support or your next step as an Application Support Consultant, this is a superb opportunity with a genuinely supportive ERP software provider where people build long careers