Product Support Specialist Telemetry Cloud Systems

Salary: £35,000 - 35,000 per year

• Proven experience with professional coffee machines, including diagnostics, repair, or support
• Experience working with cloud platforms and connected or IoT systems
• Strong understanding of push and pull data communication technologies
• Experience using telemetry for remote diagnostics and monitoring
• Good knowledge of connectivity, including Wi‑Fi, SIM, and data networks
• Customer‑facing technical support experience

• Provide expert remote support for connected coffee machines
• Diagnose faults using cloud‑based telemetry platforms
• Work with push and pull data technologies to analyse machine performance
• Support distributors with technical issues, system setup, and optimisation
• Translate machine data into clear actions for engineers and customers
• Deliver training on telemetry systems and remote diagnostics tools
• Log and manage cases via CRM and helpdesk systems

• Cloud
• CRM
• IoT
• Support
• Network

We are an established global manufacturer of premium coffee and vending equipment, and we are seeking a Product Support Specialist to support our growing network of distributors across the UK and Ireland. This is an office-based role with client visits across Wolverhampton, Dudley, Kidderminster, Kingswinford, and Walsall. We offer a salary of £33k to £37k DOE, 25 days holiday plus bank holidays, and a pension.

This specialist position is ideal for someone who combines hands‑on coffee machine experience with strong IT and data capability, and it offers the opportunity to work with cutting‑edge connected coffee technology as part of a stable, globally backed business with strong growth.