Technical Support Engineer

Technical Support Engineer

Location: Midlands
Salary: £35,000-£37,000 basic + Company Car
Benefits: Laptop | Mobile Phone | Pension | Permanent, Full-Time

An excellent opportunity has arisen for a Technical Support Engineer to join a global manufacturer of professional coffee and vending equipment.

This is a varied office and field-based role
, providing technical support to customers and engineers while also travelling to customer sites to provide hands‑on assistance.

You will become a technical specialist across a portfolio of commercial coffee machines, bean‑to‑cup systems and automated vending equipment
, supporting installation, commissioning, fault diagnosis and ongoing maintenance.

The successful candidate will have previous experience working with commercial coffee machines
, with a strong understanding of electrical, mechanical and electromechanical systems.

• Provide technical support to customers and field engineers.
• Diagnose electrical, mechanical and software-related faults on commercial coffee machines
  .
• Provide telephone and remote technical assistance.
• Attend customer sites to investigate and resolve complex technical issues.
• Support installation, commissioning and servicing of coffee and vending equipment.
• Configure, test and troubleshoot coffee machines and associated systems.
• Assist engineers with technical queries and parts identification.
• Produce technical reports and maintain accurate service records.
• Liaise with internal engineering, product and service teams.
• Provide technical guidance and training where required.
• Identify recurring technical issues and contribute to product improvements.
• Travel throughout the UK as required.

• Previous experience working with commercial coffee machines is essential.
• Experience in technical support, field service or engineering.
• Strong electrical and mechanical fault-finding skills.
• Experience with bean‑to‑cup, traditional espresso or vending machines would be highly advantageous.
• Understanding of pumps, motors, valves, sensors and control systems.
• Ability to read electrical schematics and technical drawings.
• Strong diagnostic and problem‑solving ability.
• Confident communicating with customers and engineers.
• Good IT and technical documentation skills.
• Full UK driving licence.
• Comfortable working between an office and customer‑facing field environment.

• £35,000-£37,000 basic salary
• Company car
• Laptop
• Mobile phone
• Pension
• Full product and technical training
• Combination of office and field-based work
• Long-term career progression within an international engineering business