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3rd Line Support Engineer
Job in
Brierley Hill, Dudley, West Midlands, NE23, England, UK
Listed on 2026-10-16
Listing for:
VIQU IT Recruitment Careers
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
Systems Engineer, IT Support, Cloud Computing: Infrastructure & Operations, Technical Support
Job Description & How to Apply Below
3rd Line Support Engineer (MSP)
Birmingham - Hybrid (2 days WFH)
£40,000 - £45,000 | Permanent
VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments.
The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements.
Key Responsibilities
- Act as a key 3rd Line escalation point for the support team
- Own complex technical issues and major incidents
- Troubleshoot and support customer Microsoft environments
- Support Microsoft 365, Entra , Intune, Exchange Online and Windows
- Provide technical guidance and support to L1 and L2 engineers
- Build strong relationships with customers and act as a senior technical contact
- Get involved in projects, migrations and technical improvements
- Identify opportunities for automation and improvements across customer environments
Key Requirements
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