General Manager

General Manager – Leisure & Attractions Venue

• Sector:
  Leisure / Hospitality / Attractions
• Operation: 7-day operation, weekend-led, multi-attraction indoor venue with integrated food & beverage
• Salary:
  Competitive for the industry (dependent on experience)
• Free on-site gym access
• Free parking
• Opportunity to shape and lead a flagship venue with UK-wide growth ambitions

We are seeking an experienced, commercially minded General Manager to lead a busy, multi-

This is a hands-on leadership role for an operator who understands the realities of a 7-day,

weekend-weighted business and is comfortable taking full ownership of operations, people,

and financial control.

The role suits a GM who brings structure, discipline, and clarity to complex operations, while

maintaining consistently high standards of customer experience and team engagement.

• Ownership of weekly operational performance reporting
• Control of payroll spend and rota alignment to demand
• Clear distinction between fixed, variable, and exceptional costs
• Active margin protection and cost management

• Day-to-day operational leadership across all attractions and F&B
• Ensuring attraction uptime, safety, and operational readiness
• Oversight of maintenance schedules and supplier relationships
• Consistent opening, closing, and handover procedures
• Ensuring venue compliance, including health and safety standards Customer Experience & Systems
  • Ownership of booking systems, rota, and capacity management
  • Clear handling of customer queries, refunds, and complaints
  • Consistent internal and external communication standards
  • Strong rota and payroll discipline
  • Clear documentation of processes and procedures
  • No reliance on undocumented or “in-head” knowledge
  • Weekend and peak-period management presence
  • Calm, fact-based leadership under pressure
  Reporting & Controls
  • Weekly operational reporting with clear commercial commentary
  • Tracking of key performance indicators, including:
  • Payroll %
  • Spend per head
  • Footfall and conversion
  • F &B performance

  All reports must be accurate, timely, and decision-ready.

  Candidate Profile

  You will bring:

  • Proven experience as a General Manager or senior operational leader within leisure, hospitality, or attractions
  • Strong understanding of UK payroll, rota planning, and employment practices
  • Confidence managing multi-disciplinary teams in a live operational environment
  • A practical, organised, and commercially aware leadership style
  • The ability to lead from the front while enforcing standards consistently
  What This Role Is Not
  • Not an administrative or desk-based role
  • Not a culture-only role without financial accountability
  • Not suited to candidates uncomfortable with ownership and responsibility
  Why Apply

  This is an opportunity to take full operational ownership of a high-profile leisure venue, working

  closely with ownership and playing a key role in the venue’s ongoing development and wider

  growth ambitions.

  If this sounds like you, we’d love to hear from you—apply now.

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