Team Manager – Tenant Engagement Team

Team Manager – Resident Engagement

Grade 10 | £42,839 – £46,142

37 Hours Weekly

Make a difference by putting residents at the heart of everything we do

Dudley Council is committed to being a community‑focused, collaborative and sustainable council that delivers services shaped by the voices of our residents. We are looking for an experienced and motivated Team Manager – Resident Engagement to lead and champion meaningful tenant and resident involvement across our Housing & Assets services.

This is a high‑impact leadership role where you will ensure residents influence decision‑making at every level and that engagement leads to real, measurable service improvements.

• Lead and embed a council‑wide approach to resident engagement, co‑design, consultation and scrutiny
• Develop and deliver Dudley’s Resident Engagement Strategy, ensuring compliance with regulatory standards, in particular the Transparency, Influence & Accountability Standard
• Build strong, trusted relationships with residents, elected members, colleagues and partners
• Champion innovative and inclusive engagement methods, reaching seldom‑heard communities
• Ensure the resident voice influences policy, service design and operational decision‑making
• Provide leadership, performance management and support to the Resident Engagement Team
• Monitor engagement KPIs, tenant satisfaction measures (TSMs) and feedback trends to drive continuous improvement

You will play a key role in strengthening governance, accountability and resident trust across housing services.

• Extensive experience in resident engagement, scrutiny or co‑design within social housing or a similarly regulated environment
• Experience of developing and delivering a Resident Engagement Strategy
• Strong knowledge of regulatory requirements, including the Transparency, Influence & Accountability Standard
• A proven track record of managing and motivating teams, budgets and performance
• Excellent relationship‑building skills with residents, members and partners
• The ability to lead with integrity, working in line with public‑sector values and the Nolan Principles
• Experience of working with tenant panels, scrutiny groups, TRAs or customer assurance boards

A CIH Level 5 qualification (or willingness to work towards it) is essential.

• This post is politically restricted
• Appointment is subject to DBS checks
• A valid driving licence, business use car insurance and MOT (where applicable) are required

If you are passionate about resident voice, governance and service improvement — and want to lead change in a dynamic public‑sector environment — we would love to hear from you. Please contact  if you require any further information.

We are committed to diversity and inclusion. Your personal data will be anonymised when you apply. Please ensure you have removed your name and date of birth from any attachments prior to uploading them.

All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.