Team Manager - Tenant Engagement Team

Team Manager – Resident Engagement

Grade 10 | £42,839 – £46,142
37 Hours Weekly

Make a difference by putting residents at the heart of everything we do

Dudley Council is committed to being a community‑focused, collaborative and sustainable council that delivers services shaped by the voices of our residents. We are looking for an experienced and motivated Team Manager – Resident Engagement to lead and champion meaningful tenant and resident involvement across our Housing & Assets services.

This is a high‑impact leadership role where you will ensure residents influence decision‑making at every level and that engagement leads to real, measurable service improvements.

As Team Manager – Resident Engagement, you will:

• Lead and embed a council‑wide approach to resident engagement, co‑design, consultation and scrutiny
• Develop and deliver Dudley’s Resident Engagement Strategy
  , ensuring compliance with regulatory standards, in particular the Transparency, Influence & Accountability Standard
• Build strong, trusted relationships with residents, elected members, colleagues and partners
• Champion innovative and inclusive engagement methods, reaching seldom‑heard communities
• Ensure the resident voice influences policy, service design and operational decision‑making
• Provide leadership, performance management and support to the Resident Engagement Team
• Monitor engagement KPIs, tenant satisfaction measures (TSMs) and feedback trends to drive continuous improvement

You will play a key role in strengthening governance, accountability and resident trust across housing services.

We are looking for someone who brings:

• Extensive experience in resident engagement, scrutiny or co‑design within social housing or a similarly regulated environment
• Experience of developing and delivering a Resident Engagement Strategy
• Strong knowledge of regulatory requirements, including the Transparency, Influence & Accountability Standard
• A proven track record of managing and motivating teams
  , budgets and performance
• Excellent relationship‑building skills with residents, members and partners
• The ability to lead with integrity, working in line with public‑sector values and the Nolan Principles
• Experience of working with tenant panels, scrutiny groups, TRAs or customer assurance boards

A CIH Level 5 qualification (or willingness to work towards it) is essential.

• This post is politically restricted
• Appointment is subject to DBS checks
• A valid driving licence, business use car insurance and MOT (where applicable) are required

If you are passionate about resident voice, governance and service improvement — and want to lead change in a dynamic public‑sector environment — we would love to hear from you. Please contact  if you require any further information.

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2019

Job Description - Team Manager Resident Engagement Jan 26.docx
Employee Benefits