After Sales Manager

After Sales Manager

We are recruiting an After Sales Manager to work for a leading company based in Kingswinford. The role will report into the Operations Director. The role is a fixed term contract to cover maternity 9 – 12 months.

• Lead internal service, field service engineering, and technical teams
• Line manage 3 direct reports; overall oversight of ~44 employees
• Maintain ownership of core service KPIs (First Time Fix, PM cancellations, scheduling, revenue)
• Oversee service margin, billing, and cashflow discipline
• Support performance management, PDPs, 1-2-1s, audits, and stocktakes
• Improve scheduling, route planning, and operational efficiency
• Handle escalated customer complaints professionally
• Analyse revenue streams (labour, parts, contracts, installs) and track trends
• Progress service improvement projects and system enhancements (including Service Pro)
• Role‑model FAPH behaviours and build strong cross‑team relationships

• Proven Senior Service Manager / After Sales leadership experience
• Experience leading geographically dispersed teams
• Strong understanding of service KPIs, margin, scheduling, and operational data
• Calm, pragmatic, and solutions‑focused
• Credible communicator with strong stakeholder management skills
• Leadership style aligned to Friendly, Ambitious, Professional, Honest values
• Leadership style that is friendly and approachable

• Excellent remuneration package
• 9‑12 month fixed‑term contract
• 37‑hour week
• 25 days holiday + 8 bank holidays (pro‑rated)
• Pension, Bupa Cashplan, EAP (email address removed), enhanced sick pay
• Critical illness cover, death in service
• Cycle‑to‑work scheme
• On‑site gym & social events
• Full handover provided (subject to start date)