Team Leader, Management

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We’re expanding our team, and looking to hire an experienced Team Leader to join our customer‑focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do.

• Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone
• Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support
• Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings
• To hit financial targets, ensuring the team are sticking to the budget lines
• Carrying out team audits to ensure the team are paying close attention to detail
• To empower the team with knowledge of the products and policies
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

At Gallagher we pride ourselves in providing excellent training programmes and support, however, some experience as a team leader or working within the insurance sector will be required for this position. We still encourage you to apply even if you don’t have all of the below;

• Evident skills and experience within Commercial Broking
• Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s
• Can display a sales driven and motivational attitude
• An approachable and open‑minded management style
• Excellent communication skills and the genuine ability to listen, coach, mentor and support team members
• Strong skills within utilising company data
• Proven experience in coaching and supporting a team of individuals within the commercial insurance industry.
• We are also keen to see submissions for candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a leadership role.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…