Area Manager - Community Services

Job Introduction

We are Eden Futures, a provider of support services to people aged 18 and over with learning disabilities, autism, mental ill health and complex needs. This role is for an Area Manager in our Community Services covering the regions of Dudley, Sandwell, Shropshire, Stourbridge and Wolverhampton. The role requires delivering services in a caring and safe environment, whilst supporting staff development and team performance.

• Basic salary of £44,575
• Car allowance £3,600
• 25 days holiday (increasing to 30 days with five years’ service) plus a paid birthday leave
• Two death‑in‑service benefits
• Eligibility for Group Income Protection (GIP)
• Eligibility for Westfield Healthcare
• £500 bonus via refer‑a‑friend scheme (unlimited)

• Create a positive environment in which others have the confidence and opportunity to develop.
• Continually review and evaluate the service to identify opportunities for improvement.
• Identify the needs of individuals referred to the services and propose packages of support, designing and implementing all aspects of the commissioned package.
• Ensure services meet the requirements of CQC registration.
• Deliver responsive, effective safe care and support in a person‑centred manner.
• Establish good relationships with families, commissioners, advocates and other professionals.
• Ensure outcomes for those within our services are met and reviewed in recognition of personal growth and development.
• Guide within the team, delivering outcomes‑based and person‑centred services.
• Deliver the outcomes identified in the Quality Governance Strategy and Value Creation Plan as appropriate.
• Respond to local need, filling voids within the service in a timely manner while supporting individual preferences, wishes and desires.
• Support colleagues in monitoring and managing KPI data such as employee retention, sickness absence levels and void fill.

• Genuine passion for care and quality.
• Pro‑active, hands‑on with a positive “can‑do” culture.
• Ability to develop and grow services within the regions.
• Experience of working in a challenging and fast‑paced environment.
• Strong leadership skills and the ability to manage effectively through supporting and developing a team.

Eden Futures is a true people‑centric organisation, proud of our Investors in People Platinum accreditation. We strive to embed learning and development into everyday work, create a culture of engagement, and demonstrate values through action.

We are an inclusive employer, ensuring all staff are vetted, selected, trained and supervised fairly and to a high standard, so they can provide safe, effective and compassionate care. Roles that require contact with service users are exempt from the Rehabilitation of Offenders Act 1974. Certain convictions and cautions are considered protected and do not need to be disclosed to employers.

It is a criminal offence for people barred from regulated activity to apply for roles that require unsupervised work with vulnerable adults.