Engineering ServiceManager

Bryland Fire
Engineering Service Manager (Gas Suppression and Fire Safety)
West Midlands based with National Travel
Up to £52,000 plus Company Car, Pension and Company Benefits

About Bryland Fire
Bryland Fire is a specialist UK fire protection business providing the design, installation, commissioning, servicing and maintenance of life safety and fire protection systems.

Our customers rely on us to keep their people, buildings and critical assets safe, compliant and operational. We achieve this through high engineering standards, technical expertise, dependable service delivery and a strong focus on customer relationships.

As part of our continued growth, we are looking for an experienced Fire Service Service Manager to lead our regional gas suppression service operation across the Midlands.

This is a key leadership position within Bryland Fire. The successful candidate will be responsible for leading and developing our engineering team, managing service delivery and planning, maintaining technical and compliance standards, and acting as the senior escalation point for customers.

The role will have a direct impact on engineering quality, customer satisfaction, contract retention, operational efficiency and regional profitability.

The Role
The Bryland Fire Service Engineering Manager is responsible for daily oversight of the Engineering team, providing coaching and support to ensure that engineers are competent and confident in their role. The Supervisor will ensure staffing levels are maintained through management of annual leave and distribution of workload during periods of absence through sickness or annual leave within the team.

Through training and coaching they will ensure operational excellence, identify training needs and putting in place appropriate actions. They will also oversee the individual performance of members of the team and provide first-line improvement plans where needed and prior to performance management escalation.

Whilst the role oversees the Engineering team, the in-day management of service delivery, provided through the Service Engineers, is the responsibility of the Service Manager. As such, the resolution of matters such as callouts, Engineer performance and utilisation, customer service issues, and quality management lies with the Service Engineering Manager.

Our Person
We are looking for a technically credible and commercially aware service leader who understands the importance of gas suppression within the wider life safety environment.

· You will be comfortable leading engineers, dealing directly with customers and working with senior management to resolve operational and technical challenges.

· Be proactive, organised and decisive, with the ability to identify problems early and put effective corrective actions in place.

· Lead by example, set high standards and create a culture where engineers take pride in delivering technically correct, compliant and professional work.

Above all, you will take ownership of people, technical quality, compliance, customer confidence and service performance, helping Bryland Fire deliver an industry-leading gas suppression service across the Midlands

Key Responsibilities

Operational Management:

· Lead the delivery of fire alarm servicing, maintenance, fault-finding, commissioning, and remedial works across customer sites.

· Provide technical expertise and support to Fire Alarm Engineers on complex faults, system design issues, and compliance requirements.

· Ensure all work is completed in accordance with BS 5839, industry regulations, company standards, and health and safety requirements.

· Conduct site audits and quality inspections to ensure high standards of workmanship and documentation.

· Support project teams with commissioning, upgrades, and system handovers where required

· Manage, supervise, and support a team of Fire Alarm Engineers.

· Assisting with the allocation of workloads, coordinate service schedules, and ensure effective resource planning to ensure BAFE performances are met.

· Monitor engineer productivity, performance, and compliance with service level agreements (SLAs).

· Conduct regular one-to-one meetings, performance reviews,…