Service Manager - Harm Outside Job Dudley area,England UK,Management

Service Manager - Harm Outside the Home

Location Cable Plaza, Waterfront West, Brierley Hill, Dudley

Salary £62,923 - £67,010 per annum - salary subject to experience

Service Manager:– Harm Outside The Home Grade:

- 14 Directorate:

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Children and Young People Services

Service Area:

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Harm Outside the Home, Edge of Care and Emotional Wellbeing

Reports to:

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Principal Service Lead

Responsible for:

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Team Managers and Service Leads

Location:

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Cable Plaza, Waterfront West, Brierley Hill, Dudley, DY5 1LW

Job Purpose

To provide strategic and operational leadership across Dudley’s Harm Outside the Home, Edge of Care and Emotional Wellbeing Services, ensuring the delivery of high-quality, safe and effective services that improve outcomes for children, young people and families.

The Service Manager will have management accountability for a portfolio of services responding to complex adolescent need, including exploitation, missing episodes, serious youth violence, harm outside the home, family breakdown, risk of entry to care and emotional wellbeing.

The postholder will leadand support Team Managers and Service Leads and will be accountable for service performance, quality of practice, safeguarding oversight, workforce management, effective use of resources and continuous service improvement.

Working with senior leaders and key partners, the Service Manager will promote an integrated approach to adolescent safeguarding, family support and emotional wellbeing, ensuring children and families receive coordinated and timely support.

Key Responsibilities 1. Leadership and Management

Provide strategic and operational leadership across Harm Outside the Home, Edge of Care and Emotional Wellbeing Services.
Provide effective line management, supervision and leadership to Team Managers and Service Leads.
Set clear expectations for service delivery, professional practice, performance and outcomes.
Ensure effective workforce planning, recruitment, retention, development and deployment of staff.
Promote a positive culture of accountability, professional curiosity, reflective practice and continuous improvement.
Contribute to the wider strategic leadership and development of Children and Young People Services.

2. Safeguarding and Practice

Maintain senior management oversight of safeguarding, complex risk and high-risk situations across the service portfolio.
Ensure effective responses to exploitation, missing children, serious youth violence and other forms of harm outside the home.
Ensure Edge of Care services provide effective interventions to strengthen families, prevent family breakdown and reduce unnecessary entry to care where safe and appropriate.
Ensure Emotional Wellbeing provision responds effectively to the needs of children and young people and connects appropriately with wider Health, Education and safeguarding services.
Champion child-centred, trauma-informed, strengths-based and contextual safeguarding approaches.
Provide professional challenge and ensure concerns are appropriately escalated where safeguarding responses require improvement.

3. Performance and Quality Assurance

Be accountable for service performance, quality and outcomes across all areas of responsibility.
Establish effective arrangements for management oversight, supervision, audit and quality assurance.
Monitor demand, capacity, performance and outcomes and ensure timely action is taken where improvement is required.
Use performance information, intelligence, audit findings and feedback from children and families to drive service improvement.
Ensure learning from safeguarding reviews, complaints, audits and significant incidents is embedded in practice.
Provide clear assurance regarding service quality, safeguarding and performance to the Head of Service and wider…