Technical Supervisor

Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.

Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets.

Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.

The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and must underpin all activities.

You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service.

You will work closely with the BU Technical Services Manager (TSM).

• Statutory compliance and audit performance
• SLA and KPI achievement (planned and reactive maintenance)
• Safety performance (incidents, near misses, compliance)
• Customer satisfaction and service delivery metrics
• Asset reliability and uptime
• Team performance and engagement

Strong multi-disciplinary technical knowledge (mechanical, electrical, or building services), with deep expertise in at least one discipline

Relevant technical qualification (e.g. NVQ, HNC/HND, degree or equivalent experience)

Authorised Person (AP) status or ability to obtain

Experience of supervising technical services in a multi-site FM environment

Proven ability to lead and develop high-performing teams

Strong performance management and coaching capability

Ability to make decisions under pressure in a fast-paced environment

Strong understanding of health & safety legislation and control of works processes

Risk-aware, with the ability to identify and mitigate operational risks

Strong stakeholder management and customer service focus

Clear and effective communicator, able to convey technical information at all levels

Proficient in CAFM systems (e.g. IFM Hub) and Microsoft Office

Comfortable using data and reporting tools (e.g. Power BI, Tableau) to drive decisions

Awareness of emerging digital solutions (e.g. automation, predictive maintenance)

Good understanding of cost control, budgeting, and supplier performance management

Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications

Communication - communicates clearly and concisely, impressing…