Shift Lead, Community ENT Service

Main area Ears, Nose and Throat Grade Band 6 Contract Permanent: 3 days a week (Wednesday, Thursday and Friday) Hours Part time - 24 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce.

Further information on the options available can be found via the link in the job advert.) Job  

Site Stourbridge Health and Social Care Centre Town Stourbridge Salary £39,959 - £48,117 pa pro rata Salary period Yearly Closing 28/10/2026 23:59

The Shift Lead for Community ENT will be responsible for the day-to-day operational management of ENT clinics, ensuring the delivery of a safe, effective, and high-quality service. The post holder will independently manage nurse-led ear care clinics, providing assessment, treatment, and microsuction procedures within their scope of practice.

Working closely with Consultants, multidisciplinary team members, and Care Support Workers, the post holder will provide clinical leadership, support service development, and ensure clinics run efficiently to meet patient needs. They will play a key role in maintaining high standards of patient care, coordinating clinic activities, and supporting the development of junior staff and support workers.

• Lead and coordinate the day-to-day running of Community ENT clinics.
• Undertake independent nurse-led ear care and microsuction clinics.
• Provide clinical leadership and support to Care Support Workers.
• Work collaboratively with Consultants and the wider multidisciplinary team.
• Ensure a high standard of patient care, safety, and experience.
• Support service improvement initiatives and the delivery of performance targets.
• Maintain accurate clinical records and comply with professional and organisational standards.

The post holder is responsible for the management of the nursing unit/department during the shift, including the organisation of the nursing unit/department activities and the management of staff and resources. The post holder will support the Lead Nurse and Matron in developing and monitoring services and the quality of care experienced by patients.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

• Educated to diploma level or demonstrate experience of operating at this level
• Evidence of professional development and regular study since qualification
• Evidence of completion of an accredited Ear Care course
• Educated to first degree level or evidence of study at degree level

• Experience of close liaison with members of multidisciplinary team
• Effective communication skills, verbal and written
• Evidence of having developed team working skills
• Demonstrates attention to detail
• Able to cope with distressing or emotional circumstances
• Evidence of having…