Portal Administrator

Rentokil Initial Portal Administrator

We are currently seeking a Portal Administrator to join our dedicated team at the Dudley office. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this could be the perfect opportunity for you.

• Competitive
  
  Salary Package:
  
  Start with a basic salary of £23,992 per annum
• Benefits:
  Discount scheme, bonus and career opportunitiesli>
• Work-Life Balance:
  Full-time, 6 month fixed term contract, Monday to Friday (37.5 hr week), 2 days a week in the office (Monday and Wednesday)
• Industry-Leading Training:
  Receive top-notch training to support our customers' needs

As a Portal Administrator, you will be responsible for ensuring that customer portals are maintained and key customer SLA's are met. This role will focus on compliance within the portals whilst also seeking revenue opportunities.

• Collation of service information required to keep portals updated
• Managing customer expectations on technicians attendance
• Ensuring quotes are obtained and uploaded to the system
• Reviewing recommendations/visit reports to increase job revenue
• Dealing with customer and business queries
• Liaison with service technicians to ensure customer SLA's are met
• Highlight and escalates process gaps and suggest solutions
• Manage daily workloads in relation to the SLA's in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

• Experience of using Microsoft excel formulas
• Strong IT skills
• Good interpersonal and teamwork skills
• Be professional, and positive
• Be able to motivate self
• Show passion with a "can do" attitude
• A flexible working approach
• Customer service experience

• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Additional opportunities to earn more with regular bonus
• Leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here