Retail and Customer Service Volunteer

Key Responsibilities

• Customer service
• Assisting customers
• Dealing with customer complaints
• Till experience
• To complete a delivery to meet the specific needs of the service user
• Liaise with office/warehouse staff to ensure the needs of the service user are met

• Rotating merchandise
• Displaying of goods & clothing

• Front door donations
• Quality control of all donated goods (clothes/household)
• Stock control of all donated clothes/household items
• Ensure clothes stock is sorted and stored into seasonal stock or rag items

• Good Housekeeping of shop environment
• Report any health and safety concern to the Shop Manager or Operational Manager
• Report any Fire Safety concerns to the Shop Manager or the Operational Director
• Report all security concerns to the Shop Manager
• Complete relevant paperwork

• Provision House (formerly known as Loaves n Fishes) is a Christian charity based in the West Midlands. We are committed to the relief of poverty and all its effects on the people of Sandwell, Dudley and the wider Black Country. We aim to do this by delivering care in the way of furniture, clothes, household items, food and more to help those that need it most.
  
  We help them to build a home for themselves and also try to establish links with organisations for their ongoing benefit. Charity No: 1147775