Sales Office Supervisor

Location: Kingswinford

Ready to lead a high-performing sales office?

We're recruiting on behalf of a well-established and growing manufacturing business looking for an experienced Sales Office Supervisor to lead, motivate and develop a busy internal sales and customer service team.

This is a fantastic opportunity for someone who enjoys leading from the front, building strong customer relationships and driving team performance. If you're passionate about delivering exceptional customer service whilst achieving commercial results, we'd love to hear from you.

The Role

As Sales Office Supervisor, you'll take responsibility for the day-to-day running of the Sales Office, ensuring customers receive an outstanding experience from enquiry through to delivery. You'll work closely with the external sales team, production, planning and logistics to keep everything running smoothly.

You'll also play a key role in coaching and developing your team, improving processes and identifying opportunities to grow existing customer accounts.

What You'll Be Doing

* Leading, motivating and developing a team of Sales & Customer Service Advisors.

* Coaching, mentoring and carrying out regular performance reviews.

* Ensuring customer enquiries and orders are handled efficiently and professionally.

* Supporting the team with more complex customer queries and escalations.

* Driving quotation follow-up and increasing conversion rates.

* Encouraging proactive sales activity with existing, dormant and new customers.

* Building strong relationships with key customers.

* Working collaboratively with production, planning and warehouse teams to ensure excellent customer communication.

* Monitoring KPIs, sales performance and customer service standards.

* Maintaining accurate CRM records and producing management reports.

* Identifying opportunities to improve processes, customer experience and overall team performance.

We're looking for someone who has:

* Previous experience leading or supervising an internal sales or customer service team.

* A strong background within a sales office environment.

* Excellent leadership and coaching skills.

* A commercially focused approach with a passion for customer service.

* Experience managing KPIs and improving team performance.

* Strong communication and relationship-building skills.

* Experience using CRM systems and Microsoft Office.

* The ability to prioritise workloads in a fast-paced environment.

What's In It For You?

* Join a successful, growing business where your ideas are valued.

* Lead an established team and make a real impact.

* A varied role with plenty of autonomy and responsibility.

* Supportive working environment with opportunities for professional development.

* Competitive salary and benefits package.

Working hours - Monday to Friday 8.30am to 5pm