Trade Counter​/Branch Manager

Location: Halesowen

Job Overview We are seeking a dynamic and experienced Trade Counter Manager specialising in Engineering to oversee our customer service operations at this retail branch. The successful person will be responsible for managing daily trade counter activities, leading a team, and ensuring excellent service delivery to clients.

This role offers an exciting opportunity for a professional with strong management skills, technical knowledge in engineering supplies, and exceptional organisational abilities to contribute to the growth and success of our business. Ideally you will have a proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment. A Trade Counter/Branch Manager oversees the daily operations, sales, and staff at a commercial & industrial trade counter.

Core Responsibilities Day-to-Day Operations:
Manage the smooth running, opening, closing, and physical presentation of the trade counter and showroom. Sales & Account Management:
Serve trade and retail customers, prepare accurate quotes, negotiate pricing/discounts within authorised levels, and grow key accounts. Team Leadership:
Supervise, train, and support trade counter sales and warehouse staff, consult with the Business Development Salesperson Stock & Inventory Control:
Monitor stock levels, handle goods-in/goods-out, coordinate replenishment orders, and manage supplier relationships. Customer Relations:
Building and maintaining relationships with commercial contractors, trade specialists, and local accounts. Financial & KPI Management:
Drive sales growth, hit gross margin/profitability targets, and handle billing, pricing, and invoice accuracy. Health & Safety:
Maintain a clean, organised, and safe counter and storage environment in line with company policies. Key Requirements & Qualifications

Experience:

Proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment. P&L & Financial Management:
Managing budgets, profit margins, sales targets, and operational overheads. Commercial

Skills:

Experience with consultative selling, managing customer quotes, and hitting P&L or margin targets. IT Proficiency:
Comfortable using ERP/stock systems (such as M3 or Vecta) alongside Microsoft Office. Licences:
Often requires a full UK driving licence; a forklift truck (FLT) licence is frequently advantageous. Reporting:
Reporting to Management team with Sales Figures and Branch expenditure weekly and end of month Effective Stock Control: maintaining stock levels and negotiating with suppliers Benefits Bonus on Profits Pension Mobile Phone Great Working Environment Use of Company Van This role is ideal for a proactive individual who thrives in a fast-paced environment, possesses excellent managerial capabilities, and is eager to contribute to a reputable organisation within the engineering sector.

Lisa FARR Associates Recruitment Specialist