Front Door Advisor

Grade 7 (£31,537–£34,434) – salary subject to experience

Location:

Cable Plaza, Waterfront West, Brierley Hill, Dudley

Working Hours:

37 hours per week

Closing Date: 24/06/2026

Job Type: Social Care – Children

Sector:
Local Councils

Business Unit:
Children’s Services

Dudley Metropolitan Borough Council has evolved into an integrated Children’s Front Door model, bringing together multi‑agency partners and Early Help services. We are recruiting two permanent Front Door Advisors to join our established and growing team.

Front Door Advisors are the first point of contact for Children’s Social Care, supporting children aged 0–18 and their families. They work within a multi‑agency team, responding to contacts from professionals and members of the public, focusing on screening and triaging, providing advice, guidance, signposting, ensuring appropriate progression, and resolving enquiries with a restorative and outcome‑focused approach.

• Screen referrals and safeguarding notifications at first contact
• Communicate effectively with families, professionals, and partner agencies
• Provide clear advice, information, and signposting to appropriate services
• Work collaboratively across agencies to ensure a seamless customer journey
• Identify and elevate risk of harm where appropriate
• Maintain accurate records in line with statutory requirements
• Support continuous improvement of service delivery within Children’s Social Care

We are looking for individuals who are:

• Experienced in Children’s Social Care, Early Help, or a related environment
• Skilled in delivering high‑quality customer service, advice, and information
• Confident handling complex and sensitive enquiries
• Able to analyse information and make sound decisions under pressure
• Strong communicators, both verbal and written, with a professional telephone manner
• Comfortable using a range of IT systems and databases
• Committed to safeguarding, equality, and excellent customer care

You will demonstrate the ability to:

• Work both independently and as part of a team
• Manage a varied and demanding workload
• Remain calm, empathetic, and solution‑focused in challenging situations

A relevant qualification (or willingness to work towards one) is expected.

• Be part of an innovative Front Door model shaping how services are delivered
• Work within a supportive, multi‑agency environment
• Contribute to improving outcomes for children and families
• Opportunities for learning, development, and progression

• Enhanced DBS check required
• Office‑based role within Dudley’s Front Door service