Financial Center Manager

First Federal Community Bank, NA (Dover, OH)

Recruitment began on January 6, 2026

and the job listing Expires on February 6, 2026

Full-Time Job Accounting, Data Analytics, Economics & Finance

Join our award-winning team at First Federal Community Bank!

At First Federal Community Bank, our mission is to empower the financial well-being of our community one person at a time. Since 1898, we have grown from one single location to serving multiple communities across Holmes, Tuscarawas and Stark Counties, with locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, Canton and Uhrichsville. We’re proud of being recognized as a Great Place to Work Certified every year since 2019 and being a Top 200 Community Banks by American Banker magazine for eight consecutive years.

These achievements are possible because of our talented and ambitious team members who share our passion for delivering exceptional customer service and community involvement. If you are looking for a career where you can grow, make a difference, and be a part of something truly special, and you meet the qualifications listed below, we invite you to apply.

This is a full-time opportunity to lead our Berlin Financial Center as the Financial Center Manager, conveniently located near the intersection of Route 62 and Route 30 in the heart of Berlin, Ohio.

Position Name: Financial Center Manager (Branch Manager)

Supervisor Name: VP Retail & Branch Administration

FLSA Classification: Exempt

Status: Full-Time

Location: First Federal Community Bank, Berlin Financial Center – 4737 US 62, Berlin, OH 44610

Banking is about people and our team is comprised of some of the best!

As a trusted advisor, you educate customers on solutions to their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions.

You create value in each individual customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.

You project a positive image of First Federal by actively participating in organizations and community events leading to growth of our Financial Centers while demonstrating our commitment to Invest In Our Community.

As a leader, you empower your team to provide memorable customer experiences through active coaching, collaboration and celebrating successes. You foster opportunities for ongoing professional development and are committed to your team’s success.

• Leadership/Change Agent Continual Improvement
• Mentoring & Coaching Strategic Thinking
• Professional Development Resource Management
• Relationship Management Interpersonal Communication
• Decision-Making Planning & Organizing
• Customer Service Detail Oriented
• Delegation Prioritization
• Performance Management Business Development

• Serves our internal and external customers in a professional manner:
  • Adheres to the First Federal Way – Customer Experience
  • Follows the First Federal World Class Leadership guide to the Employee Experience
  • Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner
• Actively leads the Financial Center team to success:
  • Implements and explains bank initiatives, programs, policies, procedures and goals
  • Schedules and supervises the team’s workflow and approves days off for office efficiency
  • Establishes regular coaching meetings (both 1:1 and in groups) and performance evaluation opportunities, including discipline with each team member to review goals and highlight further professional development.
  • Holds weekly Customer Service Reset meetings with team
  • Ensures team members utilize the chain of command
  • Completes customer transactions and can perform all duties of a customer relationship associate
• Responsible for operations of the financial center including:
  • Assists and advises team members regarding consumer lending, new accounts, transactions and customer service activities
  • Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm
  • Committed to accuracy, punctuality and…