Therapist Team Leader

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul.

Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

The Spa Therapist Team Leader is responsible for delivering exceptional spa treatments while providing hands‑on leadership and operational support to the Spa Therapist team.

This role combines the expertise of a highly skilled Spa Therapist with the responsibilities of a Team Leader. The position ensures consistency in treatment standards, guest experience, hygiene, team performance, and daily spa operations while embodying the wellness philosophy and values of Our Habitas Ras Abrouq.

Spa Treatments & Guest Experience

• Perform a range of professional spa and wellness treatments, including massages, body treatments, facials, and other services in accordance with qualifications and property standards.
• Conduct guest consultations to understand individual needs, preferences, medical considerations, and treatment expectations.
• Recommend appropriate treatments, wellness experiences, and retail products based on guest needs.
• Deliver personalized and intuitive service while maintaining guest privacy, dignity, comfort, and confidentiality.
• Maintain thorough knowledge of all spa treatments, wellness experiences, packages, products, and promotions.
• Respond professionally to guest feedback and support the resolution of any service concerns.
• Build positive guest relationships and encourage repeat visits through exceptional service.
• Provide day‑to‑day leadership, guidance, and support to the Spa Therapist team.
• Lead by example by consistently demonstrating excellent treatment techniques, grooming, professionalism, and guest service.
• Conduct daily briefings and ensure therapists are prepared for scheduled treatments and activities.
• Coach and train therapists on treatment protocols, product knowledge, service standards, and guest engagement.
• Monitor treatment quality and consistency and provide constructive feedback where required.
• Support the Spa & Wellness Manager with onboarding, training, performance reviews, and development plans.
• Assist in preparing team schedules and ensuring appropriate therapist coverage based on business levels.
• Act as the primary point of contact for the therapist team in the absence of the Spa & Wellness Manager.

Spa Operations

• Support the smooth day‑to‑day operation of the Spa and Wellness facilities.
• Monitor treatment schedules to ensure appointments run efficiently and on time.
• Ensure treatment rooms are correctly prepared before and reset after every treatment.
• Conduct regular checks of treatment rooms, relaxation areas, and therapist preparation areas.
• Ensure sufficient availability of linens, amenities, oils, treatment products, and other supplies.
• Report maintenance concerns and equipment issues promptly.
• Support opening and closing procedures and ensure required operational checklists are completed.

Health, Safety & Hygiene

• Maintain the highest standards of cleanliness, hygiene, sanitation, and infection control.
• Ensure all therapists comply with established treatment, hygiene, health,…