Manager - East Coast SCM Team

About GLOVIS America

GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Manager – East Coast SCM Team 1 (HOT) is responsible for managing operations related to the HMMA, KaGA, Hyundai Motor Group Metaplant America (HMGMA) business and auto parts suppliers. This position will take initiative to develop new business models and routes to meet our customers' expectations.

• Manage and coordinate operations of shipments
  • Make sure to deliver all trucks and shipments to the customers on time
  • Maintain all operations keen to customer satisfaction by providing problem‑solving resources
  • Solve any operational issues
  • Supervise and assist team members
  • Interface and co‑work with other departments to bring about the best synergy for customer satisfaction
  • Plan, oversee, and coordinate day‑to‑day activities to improve effectiveness, productivity and performance
  • Customer service, client management to increase service satisfaction level
  • Set up, develop, implement, and review operational policies & procedures
  • Set up accounts and system for Mobis and new customers
  • Establish a working relationship and negotiate with transportation and service providers
  • Analyze data to assess performance and implement improvements on any identified process gaps
  • Help develop standard operational procedure (SOP) for East Coast SCM team
  • Track and input all delivered data into the systems
• Manage all related operations in a cost‑effective manner
  • Track costs and expenses, logistics service level (delivery time, damages, etc.), KPIs, contracts and agreements, cost savings and overall improvement
  • Manage and monitor demurrage, detention and any additional charges
  • Resolve complicated accounting issues and assist team members
  • Maintain a system of controls over accounting transactions, backup, and support Logistics Analyst & team member responsibilities
  • Implement recommendations to improve team operations
  • Provide excellent logistics solutions
• Support for all administrative tasks from management as needed
  • Provide reports and information to internal customers (Operations, Accounting and others) as needed
  • Support special projects requested by customers and internal management
  • All other duties as assigned

$94,000 – $105,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&DD as well as Short‑Term & Long‑Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

• Excellent written and verbal communication skills – Required
• Excellent interpersonal skills – Required
• Proficient PC skills – Word, Excel, PowerPoint, Outlook, and database management systems – Required
• Organized and strong attention to detail – Required
• Ability to work well under pressure and efficiently prioritize tasks – Required
• Bilingual Korean – Preferred

• Bachelor's Degree – Required
• 7 – 10 years of experience in Logistics, SCM, or Business Administration – Required
• 8 – 13 years of experience in Logistics, SCM, or Business Administration – Preferred
• 1 – 3 years of supervisory experience – Required
• 4 – 7 years of supervisory experience – Preferred

• Ability to sit in front of a desk and/or computer for long periods
• Repet…