Customer Service Representative

Overview

Customer Service Representative at Walman Optical
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Location:

Duluth, GA, US. Date posted:
Oct 13, 2025. This role is full-time and part of the Walman Optical team, a division of Essilor Luxottica.

• Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed.
• Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
• Provide excellent written and verbal communication to ensure positive customer experiences and support revenue growth.
• Resolve customer issues using department tools, expertise, and sound judgment to enhance satisfaction and retention.
• Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
• Serve as a positive role model, supporting continuous improvement and company objectives.
• Ensure productivity and quality standards are met to exceed customer expectations.
• Use courteous, professional language and work effectively within a team environment.
• Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions.
• Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories.

• High school diploma or equivalent preferred.
• Previous customer service experience or relevant training.
• Strong communication skills, including the ability to write and comprehend short correspondence.
• Professional and courteous demeanor in customer interactions.
• Basic math proficiency and ability to multitask effectively.
• Strong judgment and decision-making skills.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Keyboarding skills, including 10-key and typing speed of 35-40 WPM.
• ABO certification preferred.

• 2-4 years of customer service experience.
• Experience in a telephonic or direct customer contact role.
• Previous Luxottica Retail store/field experience.

Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. You may be offered a competitive bonus and/or commission plan, which complements a total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market:
Atlanta

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Location:

Atlanta, GA